FAQs

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General

How do I unsubscribe from mailings from Chain Reaction?: To unsubscribe from all future mailings from Chain Reaction please send an email which includes your full name and the name of your organisation, with UNSUBSCRIBE in the subject field to info@chain-reaction.org. Its important that you include your name and organisation in the email as otherwise it may be difficult to locate your record on our database.

If you would prefer not to respond by e-mail please send a letter to Laura Hyde, Events Manager, Chain Reaction c/o 105 Barking Road, Canning Town, London E16 4HQ.

Registering to attend Chain Reaction

Who can attend Chain Reaction?

Chain Reaction is open to anyone who wants to help change the world

How do I register to attend the event?

You can register to attend Chain Reaction online by clicking here, and you have the option to pay online by credit card (using Google Checkout), send us a cheque, or request that we send you an invoice.

All online bookings will receive automatic confirmation on receipt of booking, but places will not be confirmed until full payment has been received.

To keep down our administration costs, we prefer for you to book your place online but if you are having difficulty proceeding with your online booking please contact our events team by clicking here.

What is the cost to attend the event?

There are four ticket categories; a business sector rate, public sector rate, third sector rate, and an under 21's rate.

Business sector includes all corporate enterprises excluding Social Enterprises

Public sector includes local and national Government, Universities

Third Sector is applicable to all global charities, community groups, voluntary organisations, and social enterprises

The under 21's rate is applicable to attendees who are under the age of 21, who are not in full time employment.

Full details of the costs can be found on the booking page.

How do I get there?

Chain Reaction will take place at Room by the River on London's Southbank (see map). Using public transport to get to the venue is strongly recommended - overland train services run into Waterloo and Charing Cross, and the nearest tube stations are Waterloo for the Jubliee, Bakerloo and Northern Lines, and Southwark for the Jubilee line. There are also several bus routes to the Southbank. We advise participants to plan their journey in advance, using Transport for London's route planner (Go to Transport for London's Website) Or, why not walk it? (Go to Walkit)

What shall I wear?

There is no special dress code for this event, and delegates are invited to wear what they feel most comfortable in (within reason!)

Will there be food?

Yes! Participants will be invited for a light breakfast, lunch and the option of an evening meal on each day they attend the event.

What about if I have special dietary requirements?

All special dietary requirements can be catered for at the venue. However we must know of your special dietary requirements in advance as it is not always possible to cater for special diets on the day. We advise delegates to let us know of any dietary requirements on registration.

What language will the event take place in?

All sessions and supporting material (including newsletters and website) will be in English. However, if you would like to connect to speakers of other languages, you can register on the (forum).

I have access requirements - can I still attend?

The Room by the River is fully accessible by wheelchair. (Let us know about any access requirements you have and we will do our best to accommodate them.

Can you help with local Hotel bookings?

Unfortunately, we can't book hotels on behalf of participants. Here is a list of local hotels. (Please note that we cannot be responsible for content on external websites). We recommend booking early to avoid disappointment.

I am travelling to the event from abroad and and have VISA requirements.

Some nationals of some countries need to have a visa or entry certificate to enter the UK.

Information on specific country requirements can be obtained from any British Embassy, High Commission or Consulate, or from the Foreign and Commonwealth Office by clicking here.

I'm travelling to the event from abroad - will I require insurance?

We do strongly advise that you take out adequate insurance cover before travelling to Britain. Your travel agent will be able to suggest a suitable policy.

I would like to participate in the programme - what do I do?

Contribute your ideas and suggestions for the programme for the inaugural Chain Reaction Event.

Use our forums to tell us:

Participants: Who would you most like to meet there? Who's doing something that really inspires you?
Sessions: Do you have something you'd like to share with others? Would you like to host a session on a particular issue or share a skill?
Issues: if Chain Reaction could solve one problem, what should it be? Does your community have a specific challenge that needs the focus of 500 brains?

Is there a code of conduct?

The Chain Reaction event is a platform for networking, discussion and debate. We do request your cooperation in supporting the conference organisers, officials and other attendees in obtaining the best out of the event. Intimidating and disruptive actions or antisocial behaviour directed at speakers, panellists, officials or delegates are grounds for removal from the site and may lead to further action. By completing a booking, you are agreeing to abide by this code.

I have registered to attend - what happens next?

Thank you for registering! You should have received an email from us confirming that we have received your registration. We will now continue to keep you informed about developments in the programme and website in the run up to the event.

We encourage you to network with your fellow participants by using the forums in the run up to the event.

Nearer the time of the event you will have the opportunity to register to attend specific sessions as part of the programme, and full joining instructions will be sent to you a bit nearer the time of the event by email.

Why is it compulsory for me to provide you with my email address?

Because we think it's better to save the trees and communicate by email. If there is any reason why you can't receive email please let us know and well respond by post.

What if I have to cancel my place?

If you have booked places at the event and subsequently have to cancel, we ask that you let us know as soon as possible. Transfers of places may be requested, in writing (email or letter) at any time.

Cancellations must be received in writing by the Chain Reaction Events Team. The following refund arrangements apply:

Registrations cancelled more than 60 days before the event will be refunded 80% of the registration fees
Registrations cancelled less than 60 but more than 30 days before the event will be refunded 50% of the registration fees.
Registrations cancelled less than 30 days before the event will not be eligible for a refund.

No-shows will not be refunded and the full registration fee will be charged.

Registrants are responsible for cancelling their own hotel reservations if applicable.

Chain Reaction, the Conference Organisers, reserve the right to cancel or reschedule the Conference in the circumstances of "events beyond our reasonable control"; Chain Reaction shall not be liable for the consequences of "events beyond our reasonable control" - see definitions below.

Chain Reaction has the right to cancel the Conference & Exhibition, for reasons other than "events beyond our reasonable control", and in that instance only, shall refund to each Participant the Conference and/or Exhibition fee, previously paid, in full satisfaction of all liabilities of Chain Reaction to each Delegate or Exhibitor.

Events beyond our reasonable control include: acts of God, war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, governmental emergency, travel restrictions by government(s), technical problems with transport, including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports, stations or ports, hurricanes and other actual or potential severe weather conditions, labour strike, unavailability of the Exhibit Facility or other such like events, and any other similar events.

Using the website

How can I use the website to connect with other people?: On this website you may connect with other people by using the forums. Nearer the time of the event, we will make the website even more interactive by allowing users to create discussion boards, blogs and upload videos.
How do I register to use the forums?: There is no need to register for the forum as users can make posts as Guest users, however registration is optional (Log in or Register here).
I have registered to receive further information - what happens next?: Thank you for registering your details. The Chain Reaction team will keep you updated by email as developments occur in the programme and the website. You may register to attend the event at any time.
I am having difficulty finding the page I need.: If you are having difficulties finding the page you need, try the site map. There should be a link to this on every page of the site.
How do I use the search facility?: You can search for what you are looking for using the search box which should appear on every page of the site. The search will initially look for all of the words you type into the search box, e.g. Community Links. If it does not find what you are looking for, try using less words which should return more matches.
I am having trouble using Google Checkouts?: Click here to see the instruction about Google Checkout or contact the Chain Reaction team (See contact us )